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Privacy Policy

GRF MANAGEMENT PRIVACY POLICY

GRF Management (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy explains how we collect, use, store, and disclose your data when you use our Platform and Services. By accessing or using the Platform, you consent to the practices described herein.

1. INFORMATION WE COLLECT

We collect information in the following categories:

1.1 Personal Identification Information

  • Name, date of birth, gender
  • Contact details (email, phone number, address)
  • Identification documents (passport, national ID, driver’s license)
  • Social security number, tax identification number

1.2 Account and Transaction Information

  • Account registration details
  • Login credentials and authentication data
  • Transaction history, trading activity, and balances
  • Deposits, withdrawals, and payment information
  • Margin and leverage usage

1.3 Technical Information

  • IP address, browser type, operating system
  • Device identifiers and mobile network data
  • Location data and geolocation (where permitted by law)
  • Cookies, usage logs, and interaction data

1.4 Communications

  • Email correspondence, chat transcripts, and support requests
  • Marketing preferences and consent

2. HOW WE USE YOUR INFORMATION

We use the collected data for the following purposes:

  • To provide, operate, and maintain our Platform and Services
  • To verify identity, perform KYC/AML procedures, and comply with regulatory obligations
  • To process deposits, withdrawals, and other financial transactions
  • To analyze and improve our Services, Platform functionality, and user experience
  • To communicate with you regarding updates, notifications, and service information
  • To prevent fraud, money laundering, market abuse, and other illegal activity
  • To comply with legal obligations and respond to regulatory or law enforcement requests
  • For marketing and promotional purposes (with your consent where required)

3. LEGAL BASIS FOR PROCESSING (FOR EU/EEA USERS)

Where applicable, our legal basis for processing personal data includes:

  • Consent provided by the user
  • Performance of a contract (e.g., providing trading services)
  • Compliance with legal obligations (KYC, AML, sanctions laws)
  • Legitimate interests (fraud prevention, security, business operations)

4. SHARING AND DISCLOSURE OF DATA

We may share your information with:

  • Regulatory authorities, law enforcement, or courts as required by law
  • Banks, payment providers, and financial institutions for processing transactions
  • Technology providers, cloud services, and third-party service providers
  • Auditors, legal advisors, or compliance consultants
  • Affiliated companies under the GRF Management group

We do not sell or rent your personal data to third parties for marketing purposes.

5. DATA RETENTION

We retain personal data only as long as necessary to:

  • Provide our Services
  • Comply with legal, tax, and regulatory obligations
  • Resolve disputes and enforce agreements

Typically, personal data is retained for a minimum of five (5) years following account closure or last activity, or longer if required by law.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, disclosure, or destruction, including:

  • Data encryption (in transit and at rest)
  • Two-factor authentication for user accounts
  • Regular security audits and vulnerability assessments
  • Access control policies limiting internal access to personal data

While we strive to protect your information, no system can guarantee 100% security.

7. YOUR RIGHTS

Depending on your jurisdiction, you may have the following rights:

  • Access: Request access to your personal data
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of personal data where legally permitted
  • Restriction: Request restriction of data processing in certain circumstances
  • Portability: Receive a copy of your data in a structured, machine-readable format
  • Objection: Object to certain processing activities, including marketing
  • Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise your rights, contact support@grfmanagement.com.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Improve user experience and platform functionality
  • Remember login sessions and user preferences
  • Analyze website traffic and performance
  • Serve relevant marketing content

You can manage cookies through your browser settings. Disabling cookies may affect Platform functionality.

9. INTERNATIONAL DATA TRANSFERS

Your data may be transferred to and stored in countries outside your jurisdiction, including countries without the same level of data protection.

We take measures to ensure adequate protection, including:

  • Using standard contractual clauses approved by the European Commission
  • Ensuring third-party providers implement security and privacy standards

10. MINORS

The Platform and Services are not intended for individuals under 18 years of age or under the age of majority in your jurisdiction.

We do not knowingly collect data from minors. If we learn that we have, we will delete it promptly.

11. THIRD-PARTY LINKS

The Platform may contain links to third-party websites. We are not responsible for their privacy practices. Users are encouraged to read third-party privacy policies.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in regulations, services, or business practices.

Updated versions will be posted on the Platform with the “Last Updated” date. Continued use constitutes acceptance of the updated policy.

13. CONTACT INFORMATION

For questions, complaints, or requests regarding your personal data, contact:

GRF Management
Email: support@grfmanagement.com